A missed opportunity

Yesterday at the post office something powerful was taking place right before my eyes. Something I've blogged about doing but instead I did the opposite and ran from an opportunity that God might have placed right in my lap. (GRRR-I hate it when I do that, yet I do it so often!)
Anyway, I had a package to mail so I had the boys in the double stroller knowing that I would be in there for a while trying to put the package together. When we walked through the door these two young boys, probably 6 & 8 - ish, ran in front of us, yelling and chasing each other through the post office. The line for the counter was about 5 people deep and the mother of these two boys was at the counter talking to an employee while simultaneously yelling at her children who were on the other side of the building banging into mailboxes. Everyone in the line was giving the lady dirty looks, rolling their eyes at the children and making comments to each other about how terrible they were. I was thinking how great my boys were and what the heck is this ladies problem letting her kids be banshees in the post office.
Fast-forward 15 minutes (full of chaotic boys running back and forth (NOT MINE, they were sitting happily in the stroller)), I am now at the front of the line and the mother is talking to a manager of the post-office. I start eavesdropping on the conversation and hear that she is going through a divorce, her husband is stealing her mail, she has to go into hiding because he is abusive to her...and then I don't hear anymore because I'm finally at the counter. She was still at the counter when I went out to the van, and as I was driving away she was in the doorway of the post-office yelling, no screaming at her boys to get out before she "beats their asses". I contemplated the entire time I was witnessing this unfold, asking her how I could help her.
My heart was breaking for these boys, who are most likely acting out due to their family falling apart, and it was breaking for this mom, who was obviously at her limit. I said a quick prayer for her and left the post office. It's almost like it's haunting me now. I can't forget the scene, the embarrassment on the woman's face, the look of the angry customers at her obnoxious children, the boys. I should have done something. I should have offered something to her. I don't know what, but I really feel like I've missed an opportunity that was right before me.
Now, go back to my blog about the hurt in this world...At the end I said "Lord, help me to see these people and help"...and I didn't! I hate when I do this, but I have story after story of times where I KNOW God is at work doing something and I let fear of rejection or looking stupid take over me.
Pray for me, that I will be not only aware of the hurt surrounding me but that I would TAKE ACTION! And mostly pray for this poor family. I don't know what or how you should pray for them, but God knows, listen to his prompting.